I came across this same error the last time I tried out Manage Engine’s software when installing on a 64bit Debian installation. So here it is for me to remember now, in case it happens again.
root@xyzzy:~# ./ManageEngine_ServiceDesk_Plus_MSP.bin InstallShield Wizard Initializing InstallShield Wizard... Searching for Java(tm) Virtual Machine... . Preparing Java(tm) Virtual Machine... .................................. ................................... ................................... ................................... ................................... ................................... ................................... ................................... ........
It just stops there.
The solution is to install libc6-i386.
apt-get install libc6-i386
Now I can run the installation making sure to pass -console since I do not have a DE/WM.
