ManageEngine SupportCenter Plus: Changing Request Starting ID

How to change the starting request ID number in ManageEngine SupportCenter Plus. For ServiceDesk Plus MSP, see ManageEngine ServiceDesk Plus MSP. In the ManageEngine installation directory, I’ll assume C:\ManageEngine\SupportCenter For MySQL C:\ManageEngine\SupportCenter\mysql\bin\mysql.exe -u root -P 33356 supportcenter mysql> insert into workorder (WORKORDERID,REQUESTERID,DEPARTMENTID) values (4999,2,1);Where request ID is 4999, Requesterid is 2 and Department ID is … Read more ManageEngine SupportCenter Plus: Changing Request Starting ID

ManageEngine ServiceDeskPlus MSP: Change Starting Request ID (Postgres)

The procedure to change the request ID for ServiceDeskPlus MSP product (v10.5 and later) is outlined below. Navigate to the location of ServiceDeskPlus MSP installation and change into the pgsql\bin directory in a command prompt. C:\ManageEngine\ServiceDeskPlus-MSP\pgsql\bin> psql -U sdpadmin -p 65432 -d servicedesk -h 127.0.0.1 Enter the password sdp@123 Queries for the respective modules: REQUEST … Read more ManageEngine ServiceDeskPlus MSP: Change Starting Request ID (Postgres)