In ManageEngine ServiceDeskPlus MSP it is notifying receipients and senders when an inline image is dropped/not processed. To disable this notification, perform the following steps to update the database.
Run the query on the database. If using Postgres bundled with ME SDP MSP, this is the query.
update GlobalConfig set paramvalue='false' where category like 'EMAIL_PROCESSING' and parameter like 'sendAttachmentStrippedNotification';
To use Postgres, navigate to your ME SDP MSP installation location in a command prompt, for example C:\ManageEngine\ServiceDeskPlus-MSP and into sub-folder pgsql\bin.
pgsql -h 127.0.0.1 -U sdpadmin -p 65432 -d servicedesk
It will prompt for the database password. If you do not know this password, you can decrypt it using ME tool found in your ME SDP MSP bin folder, for example, C:\ManageEngine\ServiceDeskPlus-MSP\bin\decryptPostgresPassword.bat. Make sure to record the password in a safe location.
