Neat feature, didn’t even know about it.
Windows 7 has a tool to help techs troubleshoot user problems by allowing the end-user to record in screenshots the steps they take when running an application. This can be used for many other things as well, but I believe is intended for Problem resolution – hence the name Problem Steps Recorder.
To run PSR, click on the Start orb and type psr.
When launched there is a small control panel visible to the user. The user can click on Start record to begin recording the steps s/he takes that leads to an application error etc. PSR will take a screenshot with each mouse click.
To highlight and add a comment, the user can click the Add Comment while the recording is running.
As you can see, the user is able to highlight an area on the screen to precisely indicate where the problem is.
Once the Stop recording is clicked, the user is prompted where to save the file (a ZIP). From there, the user can right-click the ZIP and send-to the support analyst via email and so on.
The compressed file is a Microsoft HTML file that contains all the screenshots during the recording session as well as any comments from the user during a selection and even application information.
Very handy little tool.
Windows 7 – Problem Steps Recorder
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