When clicking on any links in an Outlook email message, a user is presented with the following error:
This seems to be caused by a number of things, most popular being uninstall of Google Chrome that doesn’t cleanup properly.
To resolve this, you can take a few steps. If step 1 does not work, continue to step 2.:
- Set Internet Explorer as Default Browser
Tools -> Internet Options -> Programs and click Make Default
- Run the following commands
REG ADD HKEY_CURRENT_USERSoftwareClasses.htm /ve /d htmlfile /f REG ADD HKEY_CURRENT_USERSoftwareClasses.html /ve /d htmlfile /f REG ADD HKEY_CURRENT_USERSoftwareClasses.shtml /ve /d htmlfile /f REG ADD HKEY_CURRENT_USERSoftwareClasses.xht /ve /d htmlfile /f REG ADD HKEY_CURRENT_USERSoftwareClasses.xhtml /ve /d htmlfile /f
Close Outlook and any open Internet Explorer windows and re-open Outlook and try to click on the hyperlinks in the email. They should now work.