The technician receives a secured email reporting that a physician is unable to order a medication in the order entry field. Which of the following is the BEST step to take?
a) Route the issue to the next support tier for further troubleshooting.
b) Check to see if any other tickets have been called in with the same issue and begin proper protocols.
c) Tell the physician to explore the knowledge base to see if there is a solution.
d) Email the physician back and tell them no other staff members are having this problem.
HIPAA federal regulations require retaining medical records following the death of a patient for which of the following number of years?
Which of the following access roles should a Medical Records staff have when accessing an EHR/EMR system?
d) Office Manager
When using a cloud based EMR/EHR solution, which of the following should a medical facility focus on to make sure that application performance is not compromised? (Select TWO).
a) Anti-virus definition updates
b) Server updates and patching
c) Operating System licensing
d) VPN access to the medical facility’s LAN
e) Internet connection redundancy
f) Internet browser compatibility, uniformity, and security
Which of the following is the difference between DHCP assigned addresses and statically assigned addresses?
a) DHCP addresses are assigned based on the MAC address of the NIC. Static addresses are assigned based on the broadcast address of a subnet.
b) DHCP addresses are assigned based on the CPU serial number. Static addresses are assigned according to a scheme set by the network administrator.
c) DHCP addresses are assigned by a defined scope through a networking protocol. Statically assigned addresses are assigned through user intervention.
d) DHCP addresses are assigned automatically and are the same every time a NIC becomes active. Static addresses have to be entered and are the same all the time.
A physician dictates a report on a radiology exam. Which of the following clinical processes would come NEXT on the report workflow?
Which of the following keeps PHI secure during the transcription process?
a) Password protected desktops and databases
b) Tape dictations converted to an electronic format
c) Encrypted transmissions between a desktop and server
d) Employee training on any HIPAA changes
Which of the following is the MINIMUM required tier of storage facility for backups containing ePHI?
a) Tier 1
b) Tier 4
c) Tier 3
d) Tier 2
Which of the following are MOST important in regards to a HIPAA compliant contingency plan? (Select TWO).
a) Data encryption
b) Backup testing
c) Media type
d) Delivery speed
e) Backup frequency
f) Tape size
It is determined that the EMR/EHR is down, but all other clinical tools are accessible. Which of the following people should the technician contact FIRST?
a) Network Support Team
b) EMR/EHR Support Team
c) Vendor Support Team
d) Database Support Team