Initialization of Client failed: Closing Application

After installing Rand McNally IntelliRoute software, users may experience the error “Initialization of Client failed: Closing Application”

This problem is usually attributed to inadequate permissions for the user running the application. Please ensure that the folder that Rand McNally software was installed (generally C:\Program Files (x86)\Rand McNally ) has Full Control access granted to users. Also, the Registry Key HKEY_LOCAL_MACHINE\SOFTWARE\Rand McNally on the workstation needs to grant " Full Control " to users who execute the program at the desktop level.

32bit Installation Error

The above issue had to do with 64bit installation of IntelliRoute. Below is the issue I experienced with the 32bit installation of IntelliRoute.

I installed the application as an administrator and changed permissions on the Registry Key as well as the Program Files directory as noted above. However, I still received the error.

Using procmon, I tried to get some clues as to why it was crashing. I saw a hint that it looked for a file in C:\Users%username%\WINDOWS\Sysupz.com.

Upon further investigation, this file did not exist for my test user, however it did exist in for the administrative user that I installed the application under.

To test it out, I copied the file to my test user WINDOWS folder and attempted to launch IntelliRoute and it was a success.

To copy the file to all the users on the server, I used the following command:

cd c:\users\
for /d %u in ("*") do copy c:\users\testuser\WINDOWS\Sysupz.com c:\users\%u\WINDOWS\

This seemed to resolve the issue. I’m not certain if the problems with installation are due to it being installed on a Server 2008 terminal server. That system is slated for migration to Server 2019 in December, so hopefully the IntelliRoute software will not give me problems then!